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When hurt by a close relative, how can we genuinely communicate without hurting ourselves in turn? How can our behaviour be other than avoidance, silence, sulking, running away? How can we control our anger? How can we listen properly when faced with aggressive behaviour? How can we handle employees‘ anger or managers who are known to be «difficult» or « impossible»? What are the adequate tools to turn guilt into responsibility?

And in the presence of conflicting interests how do we efficiently negotiate a lasting agreement? How can we counteract the abuse of power? How can we address power plays, attempts to control, and unacceptable violence? What tools can be used to turn power over others into a power to obtain a commitment from them?